REFUND/CANCELLATION POLICY

REFUND/CANCELLATION POLICY

Reverse Pick Up Policy

We offer our customers a simple, hassle-free, Reverse Pick-up policy. Our customers are valued not only at the time of sale but also through the subsequent stages of Returns & Refunds. My policy is thoughtfully designed to ease up the process, save time, and make you feel reassured about your order.

  • You can call us on +91 84357 71517 or e-mail us at mail@encept.co.in within 10 days from the date of delivery.
  • Please mention your order number in the subject line to help us quickly process your returns/exchanges.

Note: – Some of the pin codes are not feasible for Reverse to pick up, in such cases the customer will need to send it back to us. Please note we do not offer reverse pick facilities outside India.

For more details please call us on our customer care number (+91 84357 71517) or e-mail us (mail@encept.co.in).

Claiming Refunds

For Credit Card/Debit Card/Net banking or Paypal Transactions:

As the charge on your credit card/account would have already been done online at the time you made the purchase and authorized the payment, we will provide a refund into the original mode of payment.

If applicable, refunds would be made for the cost of the Services to the credit /debit card used for online shopping.

For COD (Cash on Delivery) Transactions:

  • Cash Refunds are not allowed for COD orders since we cannot get deliver cash through couriers.
  • Customers can also place a request for a reverse pick up in case reverse pick up service is available through our couriers.

Note: Refunds will only work when I check everything and when you Refunds you can not use my services.